Having worked as a Regional Training Manager in the Probation Service for over 10 years, I have a solid track record in the design and delivery in any skills related to working with challenging clients. The biggest challenge in working with difficult clients is often managing yourself in the moment, and this is my particular area of expertise.
In addition, I offer resilience and well being workshops and events which are tailored to respond to the particular challenges your organisation is facing. Whether front line staff are experiencing burn out, or teams are dysfunctional or have been through or may need mediation, I can develop a bespoke package of coaching and facilitation to meet your needs to support individuals and teams to get back on track.
I also offer programmes specifically targeted at leaders at all levels who are the life blood of a team and an organisation’s resilience.
My approach is underpinned by the fact that, as human beings we are innately resilient, but we tend to get in our own way. As most people are either close to or in a state of overwhelm, this leads to a rigidity and an inflexibility as people go into survival mode which massively impacts their effectiveness and performance in the workplace.
If you want to get in touch to discuss any particular needs and how I can best help, I’ll look forward to hearing from you.